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DOA is an acronym standing for “Dead On Arrival” and strictly speaking, refers to a new, never opened product that is faulty at the point of arrival with the end user. This would mainly be due to transportation from factories to the point of sale or because a faulty component doesn’t start to work at all.

Hence DOA is a hardware failure which becomes apparent at the first moment that the new product never opened, is called upon to operate.

A hardware failure is when one or more of the main components of a product, such as Mainboard, Processor, Memory, VGA card, Hard Drive, Media Drive or similar component, is not working at all. It is NOT when one or more of the components are simply noisy or a particular piece of media fails to read once or similar.

Software failure should never be classified as DOA since there are revisions, updates and so on, released often by the respective licenser, that continuously improve compatibility with all devices, current and future.

In no case should “compatibility issues” be classified as DOA – for example – a printer that is not working with one desktop because specific drivers are missed or because one specific CD is not working in the media drive. Notebook Land, like all hardware suppliers, does not commit that our products run with the full plethora of devices present in the market. On the contrary, it is the responsibility of the third party vendor to ensure and confirm that all devices and media are compatible with existing DT and NB products.

The case of missing or incorrect accessories such as manuals, CDs and leads should never be classified as DOA because this can easily and promptly resolved by Acer sending out the correct parts. Only if parts are not freely available will the case be re-classified as DOA.

In conclusion; DOA refers only to hardware failure happening at the first use. Any hardware failure is easily evident at the first use because the product is simply not switching on, or is not booting up, or is not reading any media etc.

In the event that any end user should unfortunately experience a DOA just having bought the product, they need to report the fault directly to Notebook Land no later than 5 working days from the moment of purchase/ delivery (whichever is latest) and allow Notebook Land’s selected repair agent to attempt to repair the fault within 72 hours from receipt (if not possible, a new replacement, of equal or higher specification, will be issued direct to customer). This applies to all product except Acer TravelMate notebooks which have a 14 working day DOA period and a direct replacement should Notebok Land’s repair agent locate a fault (i.e no attempt at repair). 

Any hardware failure happening after the machine worked the first time is not classified as DOA (it is not Dead On Arrival), but as a general failure under Warranty. In order to cover this issue and to protect end users buying any Acer product, Acer offers a comprehensive full year limited warranty on all products. In all Acer products’ package there a Warranty disclaimer fully describing the Warranty terms and Conditions and how it operates.